Answering a request

Open a request, and the buttons under it answer it. Which ones you see depends on its status.

Accept and enrol

Accept takes the learner as your student. It creates their student record from their account and links the request to it: you do not type their name again.

1. Open the request and press Accept.

2. In Accept and their name, choose their group. Their fee follows at the group’s price. If they took the course’s placement test, the groups at the level it placed them at come first, marked Their level: Their English placement test came to 60%, which is level B1. Classes at that level are listed first.

3. Press Accept and enrol. Nothing is saved until you do.

You can also accept without choosing a group, and enrol them later from their profile.

If the request is accepted but the group refuses them — for example a full group — the page says The request was accepted and the student made, but they could not be put in the group. Enrol them from their profile.

Accepting happens once. If two people press Accept on the same request, only the first creates a student; you never get the same person twice.

Note

If your academy uses payment links, Accept is replaced by the payment link: the learner is accepted and enrolled when they pay.

Mark answered, and still deciding

• Mark answered (on a New request) records that you have been in touch. It moves out of New, so the waiting count means what is really waiting.
• Still deciding (on a New or Answered request) marks it Under review.

Decline

1. Press Decline.

2. If you like, write why under Tell them why (optional), for example The beginners class is full until September. The learner sees what you write.

3. Press Decline.

A declined request can be answered again: you can still change your mind.

Delete

The bin under a request’s tag deletes it. Delete Mona’s request? It leaves the inbox and can’t be brought back. Deleting hides it from Requests: an accepted learner stays your student.

Invitations

A student you invite by email appears here too, as Waiting on them until they answer.

• Cancel invitation takes the invitation back.
• Invite again (on a declined or withdrawn one) sends the same invitation. They can still say no.